Help & FAQs

You can refer anyone who you think would benefit from our services! This could be friends, family members, colleagues, businesses or any individual interested in one of our website packages. Just make sure they're new customers and not already using our services.

We keep you updated on the status of your referrals throughout the process. Once your referral confirms their project, you will be notified automatically via email.

Commissions are typically processed within 30 days after your referral has made final payment for their website. Payments are sent via bank transfer.

Yes, there are a few rules to keep in mind. Referrals must be new customers, and they must purchase one of our website packages to be valid. Additionally, you cannot refer yourself or create multiple accounts to refer yourself. Please review our Referral Program Terms & Conditions for more details.

Once you have completed the application form and been approved, you’ll receive detailed instructions and a personalised email template to introduce businesses to us. You’ll simply send a warm introductory email copying in our team, and we’ll handle the rest.

Yes! Many businesses outgrow their existing website and need a more effective, high-converting design. If they’re struggling with a slow, outdated, or poorly designed website, we can help them improve it.

We typically review applications within 2-3 business days. If your application is approved, you’ll receive an email with detailed instructions on how to refer businesses.

That’s okay! We’ll stay in touch with them, and if they sign up within 6 months of your introduction, you’ll still receive 10% commission.

Once you have chosen the service you are interested in from our website, simply get in touch using the contact form to get started. We will provide further details on the process and any information required to proceed with your project.

It depends on the complexity of the website, but typically our bespoke websites can be completed within 2-6 weeks. However, larger and more complex projects may take longer. Our starter sites can be completed within 1-2 weeks. We'll work closely with you to establish a timeline and keep you informed throughout the entire process.

Yes, you can make changes to your website using the easy on-page editor. We'll provide you with training and support to ensure you feel confident making changes to your website.

Absolutely! All of our websites are built to be mobile-responsive, which means they will look great and function well on all devices, including smartphones and tablets.

Here’s exactly what to expect once you’ve completed the order form:

1. We’ll review your details and get in touch to confirm everything.
2. You’ll receive a contract and invoice for the 50% deposit.
3. Once the deposit is paid, we’ll begin building your custom Starter Site.
4. When it’s ready, you’ll receive a preview and the chance to request any final edits.
5. After any final tweaks and the remaining balance is paid, we’ll launch your site!

We’ll guide you through every step — clearly and professionally.

You're welcome to share any existing content you have, such as your promotional materials, images, or key messages. But you don't need to start from scratch — as part of the service, we'll craft conversion-optimised content tailored to your business goals, audience and industry.

We’ll use what you provide as input and inspiration, then build a high-converting page that communicates your offer clearly and persuasively.

We work with a diverse range of businesses, from startups and small businesses to large enterprises. Our goal is to help any business establish a strong online presence through a professional website tailored to their specific needs.

Yes, we offer website maintenance services to keep your site up-to-date and secure. We can also help with ongoing updates and changes to your website to meet your business goals.

Yes, in addition to including AI generated text for all bespoke sites, we can also provide copywriting services to help you create effective and engaging content which is also designed to improve your search engine rankings.

Yes, we can help you integrate a wide range of third-party tools and services into your website, including social media platforms, payment gateways, and more. Just let us know what you need and we'll work with you to make it happen.

Yes, we can help you migrate your website, whether you're coming from another web hosting provider or a different platform. Just let us know what you need and we'll work with you to make the transition as smooth as possible.

Yes, we offer a fully managed hosting and maintenance service tailored to the size and complexity of your website. This includes everything needed to keep your site fast, secure, and running smoothly behind the scenes:

• High-speed hosting with 99.9% uptime
• 256-bit SSL certificate and global CDN
• Unlimited backups and 24/7 monitoring
• Domain renewal and DNS management
• Monthly optimisation and performance checks
• Access for up to 3 editors to make content updates
• A detailed maintenance report delivered to your inbox each month

Hosting is billed separately and ensures your website remains reliable, up-to-date, and fully maintained — without you needing to worry about the technical side.

If your business needs more than a one-page website — like additional service pages, a blog, or more in-depth content — we also offer Bespoke Sites. These are multi-page websites built with the same conversion-focused approach as our Starter Sites, just with more flexibility.

You can learn more about our Bespoke Sites here.